Your technology partner
You bring the business challenge — no need to define the technology first. We understand how your company works, then plan, build, integrate, deploy, train, support and evolve the solutions it runs on.
A partner, not a vendor
You don't need to know which software to buy or how to build it. Bring us the problem — we take responsibility for the solution.
Buying software
You purchase a tool and your team still does the work — learning it, operating it and adapting your process to its limits.
A technology partner
We take on a clearly defined problem, deliver a measurable result inside your real operation — and stay responsible for keeping it working and improving.
Your technology team, without building one in-house
Not every business needs an internal software department. But every growing business needs reliable technology expertise.
DSETI works alongside your team as that expertise — across business systems, integrations, automation, AI and digital transformation.
And the relationship continues after go-live: technical support, follow-up on indicators, prioritization of improvements and evolution of processes and integrations — as defined in the contracted scope.
Where we start
One base of automation and intelligence that can enter your operation through different pains — then grow inside it.
Lead & Quote Recovery
Every lead answered, every quote followed up. Stop losing commercial opportunities to slow or missed responses.
Operations Automation
Repetitive administrative work — data entry, reconciliations, scheduling, reminders, document processing (OCR) — handled automatically.
Integration Layer
Make disconnected systems work as one: CRM, accounting (QuickBooks), field service, phone & e-mail, payments and marketplaces.
Profitability Intelligence
Dashboards and analysis that show which customers, services and processes are quietly compressing your margin.
Retention & Reactivation
Keep current customers, request reviews and recover inactive ones — automatically and measurably.
Managed AI Operations
We run specific administrative tasks as an ongoing service — supervised, monitored and reported on.
DSETI Lead-to-Booked Job System
One example of what a partnership delivers — responding to, qualifying and following up on the opportunities you already receive.
For service businesses that already generate demand: we answer every incoming inquiry, qualify the opportunity, schedule visits and follow up on quotes — automatically, 24/7.
What we are not: a marketing agency, a commodity CRM or a standalone chatbot. We are the operational layer between the inquiry and the booked job — and once the flow is proven, we can extend it into retention, reactivation, reviews and referrals.
Solutions we designed, built and run
Real platforms operating today for U.S. businesses — proof of what a partnership with DSETI delivers.
Smart Manager
Industrial and business management connecting production, inventory, financial processes, quality records, documents and approvals — one platform running in production at a U.S. food manufacturer, integrated with QuickBooks, marketplaces and POS systems.
CallAssist
AI phone answering in English, Portuguese and Spanish, grounded in the company's own controlled knowledge — recognizing returning customers, taking actions and handing off to people when needed.
FinControl
Financial consolidation and reporting for multi-unit operations — combining QuickBooks bank data with day-to-day operational data.
OnTime
Timekeeping, schedules, payroll and gratuity distribution across multiple business units.
Digital transformation of processes, quality & documents
We help companies move manual, paper-based processes into digital workflows — mapping how the business works today and building the transition with your team, step by step.
- Quality — execution and registration of operational controls: inspections, nonconformities, corrective actions and quality records.
- Documents — centralized organization, controlled access and traceable attachment of files to the records they belong to.
- Approvals & electronic sign-offs — defined responsible parties and steps in each workflow, with recorded sign-offs.
- Traceability — history of actions and evidence available for consultation, audits and certification reviews.
We plan and execute the transformation together with your team — we don't just hand over a document tool. Digitalization supports audit and certification preparation; it does not by itself guarantee certification or regulatory compliance.
Start with a clear understanding of your business
Every project starts from the economics of your problem — defined scope and measurable indicators from day one.
Diagnosis & priorities
We learn how the business operates, map where revenue, time and margin are lost, and define what to solve first.
First delivery
A delimited first solution — automation, integration, system or digitalization — measured against agreed indicators.
Assisted operation
We deploy inside your real environment and help the team adopt it — guidance, training and operational support.
Continuous evolution
Support, indicator follow-up, prioritized improvements and new capabilities as the business changes.
Scope, volume and responsibilities are defined upfront in each project — continuous improvement happens within the contracted scope.
Experience across operations
From industrial plants to multi-unit businesses and service companies — anywhere processes, systems and people need to work better together.
Industrial & Manufacturing
Food production and manufacturing — production planning, inventory, quality records, documents and operational controls.
Multi-Unit Operations
Restaurant and retail groups — scheduling, payroll, daily receipts, cash control and consolidated financial reporting.
Service Businesses
Field and professional services — lead response, scheduling, quotes, follow-up and administrative workload.
Tell us about your challenge
Operational, technical or strategic — describe the problem and we'll help design the right solution.
Talk to Our Team